This course will provide tips and techniques to help you listen more effectively.  Participants will also discuss common barriers of effective listening, different channels of communication, and consider the role of contextual cues.

Objectives:  Participants will recognize different factors that influence effective listening and learn tips and tools to support effective listening.

This course addresses common communication styles, non-verbal cues, and strategies to help you find your words, share your ideas, and respect others.

Objectives:  Participants will identify 3 common types of communication, behaviors linked with each type, and techniques associated with assertive communication.

This course is designed to explore the basic keys to conducting effective meetings that will help your team get the right information to get the job done.  Participants will learn how to plan and prepare for meetings and uncover the elements that make a meeting successful.

Objectives:  Participants will review two common types of meetings and discuss strategies for facilitating virtual meetings.

You can’t avoid difficult conversations, but you can learn how to handle these challenges. This course will provide you with tools and strategies to turn difficult conversations into productive working relationships. 

Objectives: Participants will apply necessary steps on how to identify, approach and conduct difficult conversations resulting in an effective exchange and a mutual decision on future actions.

For many of us, it is difficult to concentrate due to interruptions and the many things that compete for our attention. This course will improve your ability to stay on target, focus on the task at hand, and schedule your time for maximum impact.

Objectives: Participants will explore practical ways to stay organized at work and tips to schedule time proactively.

Effective strategies and ideas for “managing your manager” based on different management and workplace styles. Participants will explore how to proactively use positive skills to form collaborative workplace relationships.

Objectives: Participants will explore proactive approaches to effectively complement their manager’s work goals and personalities while promoting their own strengths and ability to be a resource for their supervisor.

This session will address these common questions and introduce you to an alternative perspective.  We will examine the traditional model of giving feedback and explore a strengths-based approach that uses positive behaviors and captures moments of excellence.

Objectives: Participants will examine an alternative way to give feedback that focuses on strengths and positive behaviors, and learn the techniques associated with using a strengths-based perspective to deliver feedback.​

Managers, colleagues, and friends can all help to provide support, insight, and learning. Learn how to deliver feedback that enhances professional growth, promotes expression of appreciation, and offers valuable information.

Objectives: Participants will walk through the seven steps of constructive feedback and discuss characteristics of good feedback.