Personal Effectiveness
Personal effectiveness means getting the best out of yourself. It's about utilizing your energy, skills, and motivation to develop and reach the goals you set for yourself. The following courses are designed to help participants understand their personal working styles and how it impacts on others.
This session will examine change and discuss how individuals progress through change and why people choose to move forward or stay stuck in the past.
Objectives: Participants will examine change and identify ways to adapt to change for a smoother transition.
What happens when grit and growth mindset intersect? Whether you are an individual contributor or manager, a persistent attitude and ability to learn will have impact in helping you move forward. Be a champion and help others strengthen their secret sauce.
Objectives: Participants will identify and develop internal grit and how to use a mindset that allows you to continue professional growth.
Research shows that emotional intelligence can be developed to improve relationships. This session can help increase your emotional intelligence awareness in your personal and professional interactions.
Objectives: Participants will examine emotional intelligence and identify ways to increase emotional intelligence skills to enhance workplace collaboration.
Collaboration begins with each of us. Inspiring team members to contribute their skills and expertise to the overall team goals rather than individual silos. This class will provide you with tools to become a “silo-buster.”
Objectives: Participants will identify the keys to building a collaborative environment by recognizing the unique skills of others to build a stronger and effective team. They will demonstrate specific actions in a group project that promote the benefits of collaboration.
The environment around us shapes the way we live, work, and purchase goods. We shop for different items, excellent service, and fun experiences. COVID-19 and technological advances have changed consumer behaviors and customer service. Let’s review the data about customer service and discuss what this may mean for our current situation. This training will address emerging concepts related to customer service and the influence of technology.
Objectives: Participants will examine how the concepts of outstanding customer service has changed in the digital age and discuss different strategies to engage the new type of customers.