This session will examine change and discuss how individuals progress through change and why people choose to move forward or stay stuck in the past.

Objectives: Participants will examine change and identify ways to adapt to change for a smoother transition.

Research shows that emotional intelligence can be developed to improve relationships. This session can help increase your emotional intelligence awareness in your personal and professional interactions.

Objectives: Participants will examine emotional intelligence and identify ways to increase emotional intelligence skills to enhance workplace collaboration.

Collaboration begins with each of us. Inspiring team members to contribute their skills and expertise to the overall team goals rather than individual silos. This class will provide you with tools to become a “silo-buster.”

Objectives: Participants will identify the keys to building a collaborative environment by recognizing the unique skills of others to build a stronger and effective team. They will demonstrate specific actions in a group project that promote the benefits of collaboration. 

 In this course, you will learn customer service techniques including working with challenging clients, putting customers first, and making customers feel welcome. 

Objectives: To enhance customer service skills and establish norms for phone, email, and face-to-face interactions with customers.

Develop your skill set and feel more connected to everyday tasks by reframing your purpose, creating behaviors that cultivate a positive and productive work culture and amplify your impact. By the end of this course, you’ll feel recharged, refueled, re-energized, and in complete control of your own engagement.

Objective: Cultivate a positive and productive work culture, enhancing their skills, connection to daily tasks, influence, and ownership of their own engagement.