UTA Benefits & Retirement Contact Information
Below is a summary of who to contact for Benefits & Retirement information or questions on various topics.
(Click here to return to the Benefits Homepage)
Office of Talent, Culture, and Engagement
P: (817) 272-5554
F: (817) 272-7288
Contact Benefits Services for Assistance With
- Benefits, Insurance, & Retirement Questions
- Enrollment, Address Change
- Life Events / Change of Status
- Eligibility
- Payroll / Premium Billing
- Employee Benefits Records
- ORP
Contact Wellnes for Assistance With
- Wellness
- Living Well Health Program
UT System Office Of Employee Benefits (OEB)
P: (512) 499-4587
F: (512) 499-4395
grp-hrsp@utsystem.edu
Contact for Assistance With:
- Periodic Newsletters
- Legal Notices
- Plan Guides
- Annual Enrollment
(844) 870-0044
Monday – Friday: 8:00 AM to 5:00 PM CST
Contact My UT Benefits Portal Support for Assistance With
- Logging In
- Using or Uploading Documents to the System
- Support Dependent Documentation
- Documentation – Evidence of Waiver
UT Select Medical
(Blue Cross and Blue Shield of Texas)
(866) 882-2034
Monday - Friday: 8:00 AM-6:00 PM (CST)
https://www.bcbstx.com/ut
Contact for Assistance With:
- Plan Details
- ID Cards
- Value Added Benefits
- Claim Issues
- Customer Service
UT Select Fertility Benefits (Progyny)
Dedicated Patient Care Advocate (PCA)
(844) 535-0711
Contact for Assistance With:
- Value Added Benefits
- Claim Issues
- Customer Service
UT Select Health Advocates
(866) 882-2034
Contact for Assistance With:
- MDLive
- Livongo
- Omada
- Learn to Live
- Ovia Health
- Seasons of Life
- Healthcare Matters
- Network Providers
- Schedule Appointments
- Care Options & Health Benefits
- Health Questions
- Shopping for Quality, Lower-Cost Healthcare
UT Select: 24/7 Nurseline
(866) 882-2034
24 hours a day / 7 days a week
Contact for Assistance With:
Get answers to your health care questions, information about major medical issues, chronic illness support, and lifestyle change support.
MDLive MedicaL
(888) 680-8646
https://www.MDLIVE.com/bcbstx
Contact for Assistance With:
- Physicians with expertise in primary care, pediatrics, & more;
- Treatment for many non-emergency medical conditions, including: colds and flu, fever (age 3+), sinus infections, ear problems (age 12+), allergies, etc.; and
- Behavioral health services
UT Select: Seasons of Life
(866) 882-2034
Contact for Assistance With:
Seasons of Life Assistance
Prescription Drug Plan
(Express Scripts)
(800) 818-0155
24hrs a day, 7 days a week
https://www.express-scripts.com/ut
Contact for Assistance With:
- Plan Details
- ID Cards
- Value Added Benefits
- Claim Issues
- Customer Service
- Specialized Pharmacists Assistance
Medicare Part D Prescription Drug Plan (Express Scripts)
(800) 860-7849
24hrs a day, 7 days a week
https://www.express-scripts.com/ut
Contact for Assistance With:
Medicare Part D Prescription
UT Select Dental / UT Select Dental Plus (Delta Dental)
(800) 893-3582
Monday - Friday: 6:15 AM - 6:30 PM (CST)
https://www1.deltadentalins.com/group-sites/universityoftexas.html
Contact for Assistance With:
- Plan Details
- ID Cards
- Claim Issues
- Customer Service
Deltacare USA Dental HMO
(Delta Dental)
(800) 521-2651
Monday - Friday: 7:00 AM - 7:00 PM CST
https://www1.deltadentalins.com/group-sites/universityoftexas.html
Contact for Assistance With:
- Plan Details
- ID Cards
- Claim Issues
- Customer Service
Superior Vision
(844) 549-2603
Monday - Friday: 7:00 AM - 8:00 PM CST
Saturday: 10:00 AM - 3:30 PM CST
https://www.superiorvision.com/ut
Contact for Assistance With:
- Plan Details
- ID Cards
- Claim Issues
- Customer Service
UT Flex (Maestro Health)
(844) UTS-FLEX (887-3539)
Monday - Friday: 7:00 AM - 7:00 PM (CST)
Saturday: 9:00 AM - 2:00 PM (CST)
https://www.myutflex.com
Contact for Assistance With:
- Plan Details
- ID Cards
- Claim Issues
- Customer Service
livingwell@utsystem.edu
https://www.livingwell.utsystem.edu
Contact for Assistance With:
The Living Well Program
Group Term Life, AD&D, and Disability Contacts
(866) 628-2606
Monday - Friday: 7:00 AM - 7:00 PM (CST)
https://www.utbenefits.link/LifeDisability
Contact for Assistance With:
- Plan Details
- Claim Issues
- Customer Service
My Retirement Manager
(866) 294-7950
Monday - Friday: 7:00 am – 8:00am (CST)
Contact for Assistance With:
- ORP or Voluntary Retirement system
- Logging In
- System Navigation
Teacher's retirement system (TRS)
(800) 223-8778
Monday - Friday: 7:00 am - 6:00 pm (CST)
Automated information available day or night, seven days a week. Low-peak days and times are Wednesdays and Thursdays and 7–8 a.m. and 5–6 p.m.
TRS Benefit Services Fax Number
(512) 542-6597
Contact for Assistance With:
Teacher's Retirement System
Optional/Voluntary Retirement Programs
Contact approved providers below or contact Office of Talent, Culture, and Engagement: Benefits Services
Contact for Assistance With:
- Optional Retirement Program
- Voluntary Retirement Programs
The following vendors can assist with:
- ORP
- UTSaver TSA 403(b)
- UTSaver DCP 457(b)
Corebridge Financial
(Formerly AIG Retirement Services)
(800) 448-2542
https://www.corebridgefinancial.com/rs/utsystem
Fidelity Investments
Monday - Friday: 7:00 AM - 11:00 PM (CST)
Lincoln Financial Group
(800) 454-6265 * 8
Monday - Friday: 7:00 AM - 7:00 PM (CST)
https://www.lfg.com/ut
TIAA
(800) 842-2776
TDD (800) 842-2755
Monday - Friday: 7:00 AM-9:00 PM (CST)
Saturday: 8:00 AM-5:00 PM (CST)
https://www.tiaa.org/public/tcm/utexas
Voya Financial
(800) 584-6001
Monday - Friday: 7:00 AM - 9:00 PM (CST)
Saturday: 7:00 AM - 3:00 PM (CST)
http://utsaver.com/voya
Summary of Benefits and Coverage (SBC) hotline
(855) 756-4448
https://www.utbenefits.link/SBC
Glossary: https://www.utbenefits.link/CMSGlossary
Contact for Assistance With:
To request a copy of SBC "Summary of Benefits and Coverage (SBC)" documents free of charge.